Wondering how we work with practices? Below we walk through our complete process so you can learn our approach and see exactly how we create results for our clients.
Where do you see your practice in 5-10 years?
Do you wish to build a general practice or specialty practice? Which services do you want to provide to your community of patients? These kinds of decisions will help determine where you invest resources, how you grow, how you find new patients, and how you sustain your practice for the long term.
What does your organizational structure look like? Do you share important tasks with team leaders or does everything fall on your shoulders? In order to create a thriving, self-managing team, it's crucial for each team member to understand their role and for responsibilities to be balanced among leaders.
Do you envision a small, optimized, single-doctor practice or a larger practice? Are you looking to expand into multiple locations?
(Note: Growing in size doesn't have to mean increased stress. With the right systems in place, growth can be smooth and straighforward.)
What happens when you wish to retire? Is there a succession plan in place? When you look 10-20 years into the future, what does the practice look like? The sooner you create a clear plan, the better you can hone your legacy and the long-term impact of your practice in your community.
Did you know that 75% of restorative production comes from hygiene?
When the team does the right thing for the patient during every appointment, production rises naturally. By raising the standard of hygiene care and building a world-class patient experience at every appointment, patients more readily move forward with necessary care and production across the practice rises rapidly and sustainably.
Are New Patients Needed to Raise Production?
To optimize a practice, we always begin with a full analysis of practice performance data so we have a full picture of capacity, demand, and average production.
Most of our clients come to initially believing they need more new patients to grow and improve their practice. What we find overwhelmingly is that those practices have more patients than they can serve, but aren’t utilizing their capacity.
For a practice to run smoothly and efficiently, the right systems must be in place. We equip your practice with systems for every role in the office so each person knows exactly what is expected of them and why.
*Clinical Protocols: As a team, it's also important to have documented, agreed-upon clinical protocols to ensure consistency in care across patients and providers. We build this in our Case Acceptance Workshop.
*No practice can succeed on the shoulders of one person alone:
Too many practice owners feel that the success of their practice depends on their actions and performance alone. The truth is that strong systems and processes practice-wide are the greatest contributor to results. One top performer simply can’t pull the weight of a team.
Dr. John and Wendy chose to name this company The Team Training Institute for this very reason. When the whole team is trained well, results increase exponentially. Systems will make or break your practice, so we work hard to ensure you have the very best systems in place and everyone on the team is trained and ready each day.
Many practice owners take on all the business-related tasks in the dental practice. From hiring to marketing to morning huddles, the owner-doctor is in charge of keeping the practice running. This not only causes stress and burnout, it's a risk to the practice.
From 1990 to 2003, Siegfried and Roy was the #1 show in Las Vegas with sold out crowds every night. Tragically, in 2003, Roy was attacked by the tiger during the show. He miraculously survived, but the show was closed and the 267 cast and crew members were suddenly out of work.
The Blue Man Group was also a very popular show in Las Vegas at the time, consisting of men painted blue from head to toe. By contrast, if the unspeakable happened to a member of the Blue Man Group, the rest of the cast and crew would be protected and the show could go on. By not relying on a single superstar and by training additional blue men, the show’s future is protected.
The same is true for dental practices. If success depends on the presence of one person, the whole organization is put at risk. When key tasks are spread out, the practice becomes more resilient.
Expanding to Additional Locations: There's a lot to consider when expanding a practice. We provide our most growth-minded clients with this guidance to help them know when it's time to expand, scout locations, negotiate commercial real estate deals, fill the new practice with patients, and grow the team.
Adding Providers & Succession Planning: Building a strategic plan for the future of the practice is critical for success and peace of mind. As a practice owner, eventually you'll want to retire and cash out of the practice. If you don't have a solid plan in place, this can stall growth and cause frustration throughout the team. We'll help you plan for and build a legacy of leadership well in advance so you can feel confident in the future of the practice.