Did you know… on average, 40% of the incoming calls to a dental practice go unanswered? When patient calls don’t get answered, appointments don’t get scheduled, and the practice loses a tremendous amount of opportunity.

Carrie Marshall grew up in a family dental practice. She started to see that this stress and isolation was common across dentistry, so she decided to shift her career and study tools to help dental professionals better understand and improve their mental health.

Jim Philhower was the Director of Sales & Leadership at Henry Shein for decades. Jim has been in over 1000 practices across the US and has intricately studied what works in the dental business.

The Disney legacy of pristine experiences and high-touch customer service has created enormous business success that spans generations. During this year's Summit, we’ll be pulling important lessons from Disney and other iconic brands and applying these principles to dentistry.

Investing in technology is a big decision for any practice owner. Almost every practice has had the experience of investing in technology that doesn’t get used (we’ve seen a lot of “technology garages” in offices with equipment that sits idle)...

Design Ergonomics has revolutionized dentistry by applying lean manufacturing principles of the famed Toyota production process to optimize offices. They improve everything from patient flow to team flow, allowing the overall environment of the office to improve.

The business environment is always changing, so every practice owner needs to have a certain level of flexibility in their thinking and a willingness to pivot. This adaptability can impact team management, patient communication, and overall practice success.

If patients don’t move forward with treatment, everybody suffers. The patient’s condition worsens over time, team members get frustrated, and the practice performance declines.

What exactly is “quiet quitting”?The term has been trending in the news and on social media lately, so Dr. John Meis and Wendy Briggs are diving into the topic and how it affects dental practices in this episode.

Patients without insurance (or patients with not-so-great insurance) don’t always keep up on their appointments because paying out of pocket can get expensive. Adding an in-house benefit plan to your practice can be a great way to take care of these patients and give them the flexibility to maintain their regular appointments and get the services they need.